Last updated:  30 June, 2025

Overview

Unconditional 100% Satisfaction

We expect our customers to be 100% thrilled with our products. Within 7 business days of receiving the game, if the game you received is defective or damaged, upon approval from our support team, a new game will be shipped to you at no cost. 

Eligibility for Returns

Our return policy is valid for 7- business days from the date of purchase. After this time, unfortunately, we are unable to offer a refund or exchange.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Additionally, a receipt or proof of purchase is required. We can only accept returns for products purchased on jojali.com. You are responsible for return shipping costs, which are non-refundable. Please contact: support@jojali.com

Return Process

Once we receive and inspect your return, we will notify you via email regarding its approval or rejection. If your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company—refunds may take some time to appear.
3. Reach out to your bank for additional processing information. If you've completed all of these steps and still haven't received your refund, please contact us at support@jojali.com.

Exchanges

We only offer exchanges for defective or damaged items.

You can always contact us for any return or refund question at  support@jojali.com